As a qualified, one stop market research institute, we operate our own in-house call centre. This enables us to provide our clients with definitive project management during all phases of a study.
The short communication paths between project and field leaders, together with continual and direct feedback from our call centre, enable us to effectively control the quality of all results.
Our 18 interlinked CATI workstations with high-performance software, excellent visual and acoustic insulation between the interviewer stations and state-of-the-art headsets with an integrated noise cancelling system provide the ideal infrastructure for effective telephone surveying.
The quality delivered by the interviewers contributes substantially to the quality of the survey contents. Our multistage selection process, followed by a detailed and intensive training programme guarantees our interviewers’ professionalism, flexibility and friendliness when surveying private and business customers and with mystery calls. Project-related training, direct supervision by field and project management and regular side-by-side coaching are part of every project.