Every contact with your hotline represents a moment of truth for the relationship between you and your customers. Consequently it is of utmost importance to learn how your customers experience their contact with your hotline. Even more so if you subcontract with external service providers who represent your company to your customers. Do they operate in conformity with your corporate identity? Do they meet your tough standards of customer focus and service quality?
Let us benchmark your internal and external call centres.
Our product conAUDIT® continually measures your customers’ satisfaction with the service centre. On a continuous basis, with daily reports.
Contact us now for more Information.